Shipping Delays | COVID-19 Updates

May 01, 2020

To our Loopy family,

We will be updating this page to keep transparent about our shipping estimates and more, so this is your best source to gauge our progress on your orders.

Update for the Last Week of May:

Right before Memorial Day and right after Indiana's Shelter-in-Place order was lifted, Team Loopy pulled together to work super long hours for 2 weeks to crush a 28 day backlog of orders induced by COVID shutdowns (Thank you Team Loopy!!  And thank you Loopy Family for your patience!!).  We thought we'd be okay relaunching Opal with a Memorial Day sale and didn't expect it to be so BIG!  (Thank you!)  Due to the massive influx of demand and our new scheduling due to COVID-related new workplace procedures, we are experiencing a 1 week delay with orders placed during & after Memorial Day weekend until further notice.

We are doing everything that we can to etch away at our new backlog; there's an immense amount of work and ingenuity to figuring out all of the new procedures/etc!  We hope to get zeroed out and back to our planned launch schedule ASAP.  Thank you for your patience as we continue to learn how to navigate a post-COVID workplace where all of Team Loopy can work safely and efficiently.  🙌

Special Note: Our customer service team has noticed orders printed on May 13th, 15th, and 17th taking longer to see tracking updates for some reason.  We do not believe this is an issue on our end and are monitoring the situation closely.

Back to work for us!!! ⚡📦☕

Stay Safe & Stay Loopy,

JT, Jim, and Joey
Founders


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Hold Your Phone with Your Left Hand?


Do you HOLD your phone with your left hand?  If so, you'll want to request a LEFTY Loopy!  It's no problem because we make them, too! :)


In short, the hand that grabs your phone (most of the time) is the orientation you want for your Loopy Case.


All Loopy Cases are righties by default.  If you'd like a left-handed Loopy, simply type out 'LEFTY' in the notes section once adding your Loopy Case to your cart (the notes section is on the cart page).  If you are ordering multiple Loopy Cases, please note which models you'd like a LEFTY version of as well.


Additional Info:

Having trouble deciding?  Simply answer this question: which hand do you hold your phone with MOST of the time? If the left hand, please request a LEFTY model via the instructions above. If the right hand, no note is needed since this is the default orientation for Loopy :)


Can I still use my phone with my right hand if I get a lefty model?  Absolutely. Most of us here at Loopy HQ use our cases with both hands with EASE. Our loops are made to be comfortable and versatile for use with both of your hands. The loop angle is simply there to give you maximum comfort with your dominant hand, but does not hinder your ability to use it with the other.