Z Returns and Exchanges


In the rare instance that you decide you would like to return your Loopy case, we will issue a full refund within 30 days of purchase using the same method of payment used to purchase the case initially.  In order to do so, please contact Loopy Cases via email (team@loopycases.com) titled 'Return Request'.  Be sure to include your name and order number (if you have it on hand) in the email, along with a quick description to let us know why you need to return your case.

Once you send us over an email and we confirm the return of your case, you can package it up and send it back to us at:

 Loopy Cases HQ

ATTN: Return Request

PO Box 230

Schererville, IN 46375

Upon receiving the case, Loopy Cases will refund the cost of the case, excluding shipping costs upon receiving the case in the mail.  The case being returned must be with all original packaging and loops.  Loopy Cases is not responsible for shipping costs when sending the case back for a return.  Please contact us directly for any other questions you may have.  Thank you!


Loopy Cases reserves the right to inspect defective products against negligible acts and also reserves the right to withhold refunds/replacements for any reason. Shipping costs are non-refundable. We cannot grant replacements if the product was given as a gift if there is no receipt available. We must have a receipt or proof of purchase in order to replace any product. If this is the case, please contact the person who gave the gift and ask them for the receipt, have them print out a receipt online, or feel free to have them contact us to find the order.


Hold Your Phone with Your Left Hand?

Not a problem!


Below are some frequently asked questions to help you decide if a lefty model Loopy is for you.  In short, it's all about which hand you predominantly HOLD your phone with :)


If you'd like to purchase a left-handed Loopy, simply type out 'LEFTY' in your order during checkout in the notes section. If you're ordering multiple Loopy Cases, please note which models you'd like a LEFTY version of as well.


(Please click any question to expand the answer)

Do I need a left-handed model Loopy?

The best way to decide whether you need a left-handed version is answered by this question: which hand do you hold your phone with MOST of the time? If the left hand, please request a LEFTY model via the instructions above. If the right hand, no note is needed since this is the default orientation for Loopy :)


What is the difference between a lefty and righty Loopy?

The loop angle. We set the loop at a specific angle for the most comfort and best performance of your case. You can see the loop angle below:


LEFTY Loopy Example

LEFTY Loopy Example

RIGHTY Loopy Example

RIGHTY Loopy Example

Can I still use my phone with my right hand if I get a lefty model?

Absolutely. Most of us here at Loopy HQ use our cases with both hands with EASE. Our loops are made to be comfortable and versatile for use with both of your hands. The loop angle is simply there to give you maximum comfort with your dominant hand, but does not hinder your ability to use it with the other.


I'm right-handed but use my phone with my left hand. Should I get a lefty?

Think about the question within the first FAQ question written here. This should help you determine what is best for you!


Anything else I should know?

Keep in mind that you will be able to use your phone one-handed with a Loopy. This is a game changer! Using your phone one-handed is awesome. Select your dominant hand based on the info above and you shouldn't have a problem at all :)