Loopy Lifetime Guarantee

 

We love what we do and completely stand behind our cases. In fact, our entire concept was built on the conceptual thinking that ‘there has to be a better way’. We believe that should go for customer service too. If at any time while you’re in the loop your Loopy Case fails to meet your expectations (and ours, and they are very high), we will replace your case immediately. We bust our rear ends to make sure we deliver the best product we possibly can, from loops to cases, so if any of our cases have any issues whatsoever, we want to know. We thank you for being in the loop and choosing Loopy Cases for your smartphone [proactive] protection.

 

 

Warranty Contact Info

 

Simply send us an email at team [at] loopycases [dot] com with a photo of the issue with the case, your full name in which the order was placed under, and a few details about what’s going on. Don’t worry about the invoice number, we’ll look it up on our end. We’ll be sure to check out the email and be in contact shortly thereafter. We work on getting back to customers within 24 hours, but please excuse if it takes a short amount of time more, we’re only human :)

 

Exchanges

 

Order the wrong model or upgrade your phone before getting your new Loopy and need an exchange?  No problem.  Simply contact us letting you know that you need an exchange.  We'll send over our return address for you to send it back to us here at Loopy HQ.  Please remember to include a note within your exchange to remind us what the exchange is for and we'll take care of it ASAP.  We'll even cover the shipping fee of the new Loopy back to you. :)

 

Returns

 

In the rare instance you decide you'd like to return your Loopy, we will issue a full refund within 30 days of purchase using the same method of payment used to purchase the case initially. In order to do so, please contact us via email (team[at]loopycases[dot]com) titled 'Return Request'. Be sure to include your name and order number (if you have it on hand) in the email, along with a quick description to let us know what's up. We'll reply ASAP with instructions and a return address from there. The case being returned must be with all original packaging and loops. Loopy Cases is not responsible for shipping costs when sending the case back for a return. Also, please note that tempered glass that has been installed cannot be returned, nor can broken loops.  Please contact us directly for any other questions you may have. Thank you!

 

Privacy Policy

 

For the long and uneventful list: click here. For the short version: We don’t share any of your stuff and our site is backed by Shopify’s Super Secure SSL Checkout. Check the padlock icon next to the https during checkout if you’d like to double check. We run a tight shift.

 

Terms and Conditions

 

Need to know the fine print? No problem, just click here.

 

 

*Loopy reserves the right to assess and either accept or refuse all return/exchange requests. The original case must be sent back with all materials from original packaging.  Tempered glass that has been installed/used is not eligible for returns.  If you have any other questions or inquiries, please do not hesitate to contact us  :)

**Loopy Cases is not responsible for return shipping costs. Also, international shipping fees are non-refundable.

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Hold Your Phone with Your Left Hand?

Not a problem!

 

Below are some frequently asked questions to help you decide if a lefty model Loopy is for you.  In short, it's all about which hand you predominantly HOLD your phone with :)

 

If you'd like to purchase a left-handed Loopy, simply type out 'LEFTY' in your order during checkout in the notes section. If you're ordering multiple Loopy Cases, please note which models you'd like a LEFTY version of as well.

 

(Please click any question to expand the answer)


Do I need a left-handed model Loopy?

The best way to decide whether you need a left-handed version is answered by this question: which hand do you hold your phone with MOST of the time? If the left hand, please request a LEFTY model via the instructions above. If the right hand, no note is needed since this is the default orientation for Loopy :)

 

What is the difference between a lefty and righty Loopy?

The loop angle. We set the loop at a specific angle for the most comfort and best performance of your case. You can see the loop angle below:

 

LEFTY Loopy Example

LEFTY Loopy Example

RIGHTY Loopy Example

RIGHTY Loopy Example

Can I still use my phone with my right hand if I get a lefty model?

Absolutely. Most of us here at Loopy HQ use our cases with both hands with EASE. Our loops are made to be comfortable and versatile for use with both of your hands. The loop angle is simply there to give you maximum comfort with your dominant hand, but does not hinder your ability to use it with the other.

 

I'm right-handed but use my phone with my left hand. Should I get a lefty?

Think about the question within the first FAQ question written here. This should help you determine what is best for you!

 

Anything else I should know?

Keep in mind that you will be able to use your phone one-handed with a Loopy. This is a game changer! Using your phone one-handed is awesome. Select your dominant hand based on the info above and you shouldn't have a problem at all :)